Our Guarantee & Warranty - Top Hat Chimney

The Top Hat Chimney Guarantee

Top Hat Chimney has been cleaning and repairing chimneys in Waterbury since 1999, and the guarantee we give you is the same one Wendell Pike has stood behind for over 29 years. When we finish a job, you get the 90-Day Done Right Promise in writing, on the invoice, stamped right there. If the work isn’t right, you make one call and Wendell comes back. No arguing, no haggling, no “well, technically” from someone in an office. We fix it at no additional cost. That’s the whole promise, and we put it in writing because a handshake doesn’t hold up in court, but our name on the paperwork does.

Call (203) 439-5655

What’s Covered

Here’s exactly what you get when Top Hat Chimney does the work at your Waterbury home:

• Workmanship. Every sweep, repair, cap installation, crown, and liner job is covered by the 90-Day Done Right Promise. If we missed something or the work doesn’t hold up the way we said it would, we return and make it right, free of charge.
• Parts and materials. We install and service products from DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield. When a part we supplied fails within the promise window, we handle the replacement. You don’t chase a manufacturer. That’s our job.
• Cleanup. The area around your fireplace or wood stove looks the way it did when we arrived, minus the creosote and soot. Drop cloths go down before tools come off the truck. If we track anything in, we clean it up before we leave.
• On-time arrival. You get a real arrival window, not a four-hour shrug. If the schedule slips, we call you and tell you. Wendell and his crew show up in uniform, background-checked, and ready to work.
• Honest pricing. The number you hear on the phone is the number on the invoice. No vague talk. No “while we’re here” add-ons that show up after the fact. Upfront pricing, always, before a single tool comes off the truck.

Our Satisfaction Promise

Here’s how it works if you’re not satisfied. Call (203) 439-5655. A live person answers, around the clock. You tell us what’s wrong, and Wendell or one of his crew comes back to your Waterbury home. We look at the work together, and if it’s not done right, we fix it. That’s the 90-Day Done Right Promise, and it’s printed on every invoice we leave behind.

You may actually get Wendell himself on the phone when you call. He’s owned Top Hat Chimney since 1999 and still runs into customers at the grocery store on Saturday. That changes how you do business. If he tells you a liner is fine, he’s telling you the truth, because he’ll see you at the deli counter next week. We also offer a free second opinion on any competing written estimate. If another company wrote you a quote and you want a straight answer, bring it to us. No trip charge inside the county. And seniors and veterans always get 10% off. That’s not a promotion. That’s just how we run things.

Licensed & Insured Backing

Top Hat Chimney is licensed and insured, and we’re happy to show you the paperwork. The license and insurance are what make the 90-Day Done Right Promise more than a nice thing to say. If something goes wrong, you’re not standing in your living room with a stack of regrets and a fly-by-night operation’s disconnected phone number. We have a published address. We carry insurance and bonding. Wendell puts his name on the work, and that name has been part of Waterbury since 1999. A guarantee is only as good as the company behind it, and we’ve been here long enough that “the one down the road” isn’t just a tagline. We’re actually down the road.

What We Don’t Cover (And Why That’s Worth Telling You)

Some companies bury the exclusions in fine print. We’d rather just say it plainly. The 90-Day Done Right Promise covers our workmanship and the parts we supply. It doesn’t cover pre-existing damage we documented before the job, normal wear and tear after the promise window, or damage from floods, house fires, or acts of God. If you had a crack in your chimney crown in March and it gets worse in December, that’s the original crack, not our work. We take photos of everything before and after, so there’s never a mystery about what we found and what we did. The camera footage and a plain-English verdict, every time, no exceptions.

Why We Put It in Writing

Wendell started Top Hat Chimney in 1999 with a simple idea: do the job right, charge a fair price, and answer the phone when someone calls. The 90-Day Done Right Promise is the same idea, written down. In 29 years, he’s pulled raccoons out of flues, found nests built on top of dampers, and chiseled off creosote glaze that looked like black glass. First-degree creosote is a brush job. Third-degree is a glaze. Catch it early and you’re fine. Wait too long and you’re looking at a chimney fire. Our guarantee means we do the job right the first time, because we’re the ones who have to come back if we don’t. That’s not just customer service. That’s self-interest, and it works out well for you.

Questions People Ask Us About the Guarantee

What exactly does the 90-Day Done Right Promise cover?

It covers the workmanship on every job we complete at your Waterbury home. If a sweep, repair, cap installation, crown repair, or liner job isn’t done right, one call brings Wendell or his crew back to fix it at no additional cost. The promise is printed on your invoice, in writing, on every single job. Call (203) 439-5655 if something looks wrong. We answer, day or night.

Do I need to register anything or mail in a card?

No. The 90-Day Done Right Promise is already attached to your invoice when we hand it to you. You don’t register anything, mail anything, or create an account. If you need us, you call. A live person answers, not a voicemail box or a call center. It may well be Wendell himself picking up.

What if I have a competing written estimate?

Bring it to us. We offer a free second opinion on any competing written estimate, so you can hear a straight answer from someone who’s been working on Waterbury chimneys since 1999. And if you’ve got a repair over $200 on the books, take $40 off. Seniors and veterans always save 10%. Call (203) 439-5655 and we’ll walk you through it.

Does the guarantee cover chimney liners?

Yes. The 90-Day Done Right Promise covers liner installation and rebuilds the same way it covers everything else. We install and service liners from DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield. If the liner we put in has an issue within the promise window, we make it right. No referrals to a manufacturer’s hotline. We handle it.

Is there a trip charge if I need you to come back?

No. There’s no trip charge for calls inside the company’s service county, and that includes callbacks under the 90-Day Done Right Promise. If we need to return to make something right, you won’t pay for our gas, our time, or the privilege of having us put things the way they should have been. Call (203) 439-5655 and we’ll get it scheduled.

Call Top Hat Chimney in Waterbury

If you live in Waterbury or anywhere in our service county and you want a chimney company that answers the phone, shows up on time, charges what they said they’d charge, and puts a real guarantee in writing, call (203) 439-5655. Wendell Pike started this business in 1999, and he still works the jobs himself. Ask anyone on your street. Your flue doesn’t care how the fire looks. It cares how it breathes. We’ll make sure it breathes right, and we’ll stand behind the work in writing.

Written by Wendell Pike, Owner at Top Hat Chimney, serving Waterbury since 1999.